June 15, 2017
My wife, Karen, and I are elated to have a new Trane air conditioning unit installed today. I know you must be aware that you have at least three very valuable employees in your organization. Tim and Fred Installed our AC unit and they were very efficient, professional and exhibited the necessary skills to perform the job. One other employee, Wes, who got the job started with his quote. Wes is a very friendly guy with loads of valuable information that he communicated to us as we explored our AC requirements. He should be on a poster entitled "Mr. Customer Service".
Our old unit was 24 years old and was in dire need of replacement. We applaud your company for having these three, great guys that made our house "cool" again.
We would appreciate if you would relay our sincere thanks to these three men and we look forward to using our new Trane.